YOUR PRIVACY

All orders are processed within 1–5 business days unless otherwise stated. Because each item is individually sourced and reworked, processing times may occasionally vary. If there is a significant delay, we will contact you by email.

No. Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times are:

Lithuania: 1–3 business days
European Union: 3–10 business days
International: 5–20 business days

Please note that these are estimates and delivery times may vary due to customs procedures, carrier delays, or other circumstances beyond our control.

Yes, we ship worldwide.

For international orders, you may be required to pay import duties, taxes, or customs fees imposed by your country. These charges are not included in the product price or shipping cost and are the customer's responsibility.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please contact us within 48 hours of delivery at nepavadinta@gmail.com and include photos showing the issue. We will review the situation and work to resolve it.

Please ensure your shipping address is accurate and complete before placing your order.

We are not responsible for:

Failed deliveries caused by incorrect or incomplete addresses
Packages returned because they were not collected

If a package is returned to us, any reshipping costs will be the responsibility of the customer.

If your package appears to be lost in transit, contact us at nepavadinta@gmail.com. We will investigate the issue with the shipping carrier and work toward an appropriate resolution, which may include a replacement or refund where applicable.

We are not liable for delays caused by shipping carriers, customs processing, natural events, or other circumstances beyond our control. However, we will assist in resolving any delivery issues whenever possible.

You may request a return within 14 days of receiving your item. This policy is provided in addition to any rights you may have under applicable consumer protection laws.

To qualify for a return, the item must be:

In the same condition you received it
Unworn and unused beyond what is necessary for inspection
Returned with tags attached
Returned in its original packaging where reasonably possible

You must also provide proof of purchase.

To request a return, email nepavadinta@gmail.com. If your return is approved, we will provide instructions on how and where to send the item.

Please do not send items back without first requesting a return, as they will not be accepted.

Unless the item is defective, damaged, incorrect, or otherwise non-compliant with applicable law, customers are responsible for all return shipping costs.

Return shipping costs are non-refundable.

The quickest way to obtain a different item is to return the original item (if eligible) and place a new order.

If you received a defective or incorrect item, please contact us and we will arrange an appropriate replacement or exchange where applicable.

Inspect your order upon arrival and contact us immediately if:

The item is defective
The item is damaged
Parts are missing
You received the wrong item

We will evaluate the issue and provide an appropriate solution in accordance with your legal rights.

The following items generally cannot be returned unless required by law:

Perishable goods (such as food, flowers, or plants)
Personalized or custom-made products
Sealed personal care products that have been opened
Hazardous materials, flammable liquids, or gases
Gift cards

Certain exceptions may apply where consumer protection laws require otherwise.

Please contact us within 48 hours of delivery at nepavadinta@gmail.com and include photos showing the issue. We will review the situation and work to resolve it.

Sale items may still qualify for a return, refund, or other remedies where required by applicable consumer protection laws, particularly if they are defective or subject to a statutory right of withdrawal.

Yes. If your order is shipped into the European Union, you generally have the right to cancel or return your order within 14 days of receiving the goods without providing a reason.

Send a clear statement by email to nepavadinta@gmail.com indicating that you wish to cancel the contract.

Example:

"I hereby give notice that I cancel my contract of sale for the following goods: [INSERT ORDER DETAILS]."

You must return the goods without undue delay and no later than 14 days after informing us of your decision to withdraw from the contract.

Yes. Certain products may be exempt from the right of withdrawal, including:

Personalized products
Perishable goods
Sealed goods not suitable for return for hygiene or health reasons once unsealed

After receiving and inspecting your return, we will notify you whether your refund has been approved.

If approved, refunds will be processed within 14 days from:

The date we receive the returned goods, or
The date you provide proof that the goods have been returned,

whichever occurs first.

Refunds are generally issued using the original payment method unless otherwise agreed.

Where required by applicable law, original standard delivery charges will be refunded together with the purchase price.

Return shipping costs remain the responsibility of the customer unless:

The item was defective, damaged, incorrect, or legally non-compliant, or
Applicable consumer protection laws require otherwise.

If more than 14 days have passed since your refund was approved or we confirmed your entitlement to a refund, please contact us at nepavadinta@gmail.com.